The 8 Lab venture · SaaS · Live
MyHotelCare
Guest concerns need an owner, a history, and a next step.
The problem
A concern can move between shifts, departments, and conversations without a shared record of responsibility or follow-up.
The constraint
Hotel concerns pass between shifts and departments. Responsibility, status, follow-up, and compensation need to remain understandable to both the people handling the case and management.
The decision
Organize the workflow around a shared case record. Intake, assignment, follow-up, and reporting all refer to that record, making ownership and history visible rather than scattering them across channels.
What The8Lab connected
Hospitality workflow definition, role and information structure, interface design, software development, and the public product narrative. Management visibility is connected to the same operational record used by the frontline.
What this demonstrates
A product shaped around an operational problem and the people responsible for it. The visible interfaces and public product establish implementation; they do not establish adoption, revenue, or quantified guest-recovery outcomes.
Current status
Live product website, with interface examples covering intake, follow-up, and management visibility.